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By clicking the "Forgot Password " link, you can set a new password. You can also use the email address you used to register as your username.

Please make sure to enter your email address correctly.

Please log in here to order meals online! You will need to log in using your username and password, as well as the school code for your child’s school. This will start the registration process for your child’s new contract. All contracts are now registered under the same ID. You can manage meal orders for all your children under this ID.

You can order lunch until 8:00 a.m. on the current day or the delivery day .

Please log in using your credentials. Now click the "Order" button to view the menu.

Please sign up here to order food online!

Use the "Search by School Code" feature to order food online and find your registered school.

Can't find what you're looking for? We're happy to help. Please send a brief email to info@luna.de.

Please send an email to info@luna.de.

Please note that your child's school may have multiple locations, each with a different school code.

You can choose your own username and password.

Please send an email to info@luna.de, including your customer/contract number, and we will send you your username.

Please go to the Parent Portal, click " Log In!", enter your username, and click " Forgot Password." A new password will be sent to you via email.

If you haven't received an email within 24 hours, please send an email to info@luna.de noting that you haven't received the registration email. We will send you an activation link right away.

Please also check the spam folder in your email inbox.

Please send an email to info@luna.de with the details that need to be corrected, and we will be happy to make the changes for you.

After you have registered your child , please log in. The order summary for the month will open immediately.

Orders can be placed until 8:00 a.m. on the current day or the delivery day.

TIP: Once it's done, it's done… Order on a weekly basis—or, ideally, on a monthly basis. Thank you very much.

Yes, of course!

We will send you emails reminding you of the selections you still need to make.

TIP: Once it's done, it's done… Order on a weekly basis—or, ideally, on a monthly basis. Thank you very much.

A meal that has already been ordered can be canceled by 6:00 p.m. the day before.

Please click on the "Log in!" link in the customer login section to sign in. On the day you ordered your meal, click on the selected item, and your selection will be cleared.

The chip will usually be available at the lunch line two days after registration, or it may be distributed by school staff.

If your child has lost the chip, please notify us by email at info@luna.de, providing the contract number, your child’s first and last name, grade, and school. We will issue a new chip for your child. Processing usually takes two days. The new chip will be available at the lunch line or, if necessary, distributed through the school.

TIP: The white area of the chip is writable. Write your child’s name on the chip so it’s easier to identify.

Please register your child under " Order meals online!". After entering the basic information, you will see the message: "Special Diet Policy". Select "YES" here if your child requires a special diet.

In that case, please submit a doctor's note via email to sonderkost@luna.de.

Our nutritionist will be happy to assist you with any questions or requests you may have.

Please send an email to sonderkost@luna.de.

Please send an email to info@luna.de, including your contract number, your child’s first and last name, and the date you wish to cancel the contract.

Since August 1, 2024, the meal has cost €5.16 per serving.

Meals are free of charge for the duration of the Berlin-Pass BuT’s validity. This benefit applies during the month in which the Berlin-Pass BuT is presented.

First, go to Master Data and scroll down to Contract Data.
Under “Use BuT” (BuT Pass), select “Yes” and set a date if necessary.
Then scroll down further, select “Yes” under “Berlin/BuT Pass” as well, and click “Save.”
After that, scroll back up and click “Uploads” in the top right corner of the green bar.
There, you can upload and save your BuT proof as a file.

Please email a copy of the Berlin-Pass BuT to info@luna.de.

No, the approval notice is not sufficient to receive a free lunch. Please email your valid Berlin Pass to info@luna.de.

No, the district offices do not allow retroactive refunds. Please apply for a renewal well in advance of your Berlin-Pass expiring.

Please go to " Order Food Online"! If you already have a school code, it must consist of four letters. The last letter is always an "s." You are also welcome to request your school code by email at info@luna.de.

Please indicate that you need the school code for school staff.

Orders can be placed up to six weeks in advance.

TIP: Once it's done, it's done… Order on a weekly basis—or, ideally, on a monthly basis. Thank you very much.

Lunch orders can be canceled up until 6:00 p.m. the day before.

All children who must avoid certain foods due to health-related reasons (e.g., allergies, food intolerances, etc.) are provided with a special meal. This special meal differs from the regular lunch menu because, for example, it excludes allergenic foods; the meal is prepared separately in a dedicated kitchen, and is packaged and sealed separately to ensure there is no risk.

A doctor's note is required!

Why? Based on the doctor's note, our nutritionist will create a personalized special diet for your child.

You can opt your class out of lunch. To do so, please use our contact form and let us know the date of the field trip and the number of students who will not be eating lunch.

In that case, please contact us by email at info@luna.de. We will be happy to check whether you can still join us for lunch after returning from the outing.

You can cancel your class’slunch reservation by emailinginfo@luna.de . Please let us know the dates of the field trip and the number of students who will not be eating.

Here you will find the current menu : Our Menu – Luna. Please feel free to submit your feedback here: Feedback – Luna. You are also welcome to speak with our on-site service team.

Please do not register your child for school meals until you know which class they will be in.

Please contact us by email at info@luna.de; we'll be happy to tailor the class to your needs.

Please contact us by email at info@luna.de; we'll be happy to tailor the class to your needs.

The school lunch contract remains valid from 1st through 6th grade and does not need to be renewed by you.

Once you have received confirmation from the school and know which class your child will be in, you are welcome to sign them up for school lunches.

You can cancel your registration online via your customer account, by emailing info@luna.de, or by phone no later than 6:00 p.m. the day before.

You can find Luna's menu here: Our Menu – Luna.

Depending on your child's school policy, participation without a chip is possible if the loss has already been reported.

Your child can return the chip to our on-site service team. We kindly ask that you label the chip with your child’s name and/or the contract number. Thank you very much.

We do not process or use pork in our kitchen; none of our dishes contain pork.

Unless we receive further notice to the contrary, we will terminate all contracts for 6th-grade students at the end of the school year.